Help Center

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In order to get your items to you as quickly as possible, we went on and shipped what we had on hand at the warehouse, you would be notified. We receive shipments regularly and will fulfill the rest of your order soon. We'll be sure to send the other tracking number as soon as possible!

If you do not receive an email from 90ZMADE within a few hours of placing your order, be sure to check your personal Spam folder. Alternatively, the email address on file might be spelled incorrectly.

To check your orders, log into your 90ZMADE account and select the “My Orders” option to review your order history.

If you are still unable to locate the confirmation email for your order, please contact our Customer Care team via the Online Request Form.

Once your order has been fulfilled a tracking number will be emailed to the email address you provided. Please be sure to provide us your best email and don’t forget to check your spam and junk folders. As a reminder, items may take up to 1-2 weeks.

Your order has not shipped yet. As soon as it does we will be sure to send tracking. As a reminder, all orders may take up to 1 -2 weeks. If we have the garment in stock it will ship the same day!

There are several reasons why your order may have been cancelled:

• The item(s) sold out.
• There is a delay in replenishment for your item(s).
• We are unable to verify your billing information and/or your billing address does not match the credit card on file for the order.
• If the billing address stated on the order does not match with what the credit card issuer or bank has on file, please contact your credit card issuer or bank to verify that the billing information is correct. Once updated, you may create a new order using the correct billing address.

Note: If your order is cancelled for any of the reasons above, you will receive an email confirming your order’s cancellation. The full amount of the order will be issued via store credit. Store credit issued refunds can take up to 1-2 business days to clear and refunds to bank accounts can take up to 2-3 weeks depending on your financial institution. If your order is cancelled and you used an E-Gift Card to purchase, please reuse the E-Gift Card on your next purchase.

^{Yes! We have a size chart on every single item on the product page there's a link.}

Good news! We get new items daily and often restock our most popular items. Simply visit the product page of your favorite items, and click the  “NOTIFY ME WHEN AVAILABLE” button in the middle of the page. Once the item is restocked, you’ll be notified right away via email!

We recommend washing our hoodies inside out and with like colors on a cold cycle. Some minor shrinkage may happen, if dried on high. Otherwise your hoodie will maintain it’s size and shape for years to come!

When your order is placed, you will receive an automatic confirmation email. Your order will process, and when it's ready to leave our Distribution Center you will receive a second email with tracking information for your shipment. Please refer to our full Shipping Policy for current processing times and available shipping methods.

Note: Receiving a shipping confirmation email does not necessarily mean that the carrier has picked up your package from our Distribution Center. Depending on the shipping method selected, please use the carrier’s tracking features to determine when your package is picked up, in-transit, and delivered to your door.

Shipping fees are non-refundable unless you have received a damaged item and would like to return it. To report a damaged item, please use the following process:

1) Contact our Customer Care team via the email at customerservice@90zmade.com

2) Provide photo(s) along with a description of the damaged item(s) and your order number associated with the items in question.

Once we receive your email and assess the damage(s), we will be in contact with you to determine the needed outcome. Please note that all damaged, defective, and incorrect items must be reported within 7 days of delivery.

To report a damaged item, please use the following process:

1) Contact our Customer Care team via this link here "CONTACT US"

2) Provide photo(s) along with a description of the damaged item(s) and your order number associated with the items in question.

Once we receive your email and assess the damage(s), we will be in contact with you to determine the needed outcome. Please note that all damaged, defective, and incorrect items must be reported within 7 days of delivery

• This can happen if (1) an address is invalid or missing information, (2) the carrier is unable to deliver your package, or (3) the order is refused by the customer at time of delivery.
  
  
• Returned-to-Sender or Refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge.
  
  
• We are unable to make changes to orders once they have been placed in our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.
  
  
• We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

Reserved Rights Regarding Returns

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

• An irregular or excessive returns history indicative of "wardrobing;"
• An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or potential fraudulent or criminal activity.

Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.

If you have received a tracking number and the package has been in transit but it does not come to you at the estimated date please contact the postal service and file a claim for your package.